Executive Corner - July 2014
At times, surveys can be stressful. Example: A coworker talks to another coworker and suggests that we survey our members. They both agree. The coworker calls a member and asks an open-ended question, “What do you want?” The member replies, “To be left alone. This is my 5th survey already this month”. Ouch! Yes, surveys can be stressful and at times annoying, but without input, associations, committees, boards and management are not able to understand the changing needs of its members.
During our June conference in Orlando, we asked attendees to complete a very short survey after each educational session. The survey contained direct questions about the speakers and topics. We also used this opportunity to ask questions about the association, what they would like to change, and what they would like to see for the future in AAERT. We received your surveys and appreciated all of your constructive comments and those happy faces you added to the surveys. We know it’s not easy at times to sit and write down your thoughts and complete a survey, especially when we may ask some open-ended questions, but I can tell you that each response is recorded and passed on to the board and the next conference committee. (Names are redacted during this reporting process.)
A few things we found out through the conference survey were:
>You liked all of the topics and speakers, and many asked for some of the speakers to return next year.
>This AAERT conference was the first for most of our attendees.
>You would like to see our sessions begin to be a 2-tiered system, with one geared towards transcribers and the other towards reporters.
>You enjoyed the site visit to the courthouse and gave us some great recommendations for future site visits.
>Your top 2 reasons to attend the conference were Knowledge and Networking.
>Attending the conference has energized you in the digital court reporting and transcription industry.
>Many of our members “love us”, and you know who you are, so thank you.
So yes, surveys can be annoying at times, but please realize that when we send them out , (and yes, you will be receiving surveys throughout the year), that we just want to know more about you, where you fit into the industry, and what you want from YOUR association. Associations like AAERT evolve with our members’ needs and the industry we play a big part in. Your responses are heard and are documented. You have a voice as a member, so go ahead and use it.
Michael F. Tannen, CSEP
Executive Director AAERT